Not happy with what you’ve bought? We’re sorry. You can send it back and we’ll refund or exchange.
Q – How soon will my card be credited?
A – Returned items will be processed/checked in within 5 working days. We aim to make refunds to cards as soon as possible, normally within 3-5 working days, but during busier periods this may take slightly longer. As soon as your refund is issued back to your card you will receive an automatic email confirming this. Please allow 10 working days for the refund to appear on your credit card or bank statement as the length of time refunds take varies depending on the card issuer.
Q – I sent an item back for exchange but I haven’t received my replacement.
A – It is possible that we may have tried to contact you regarding this and may have emailed you. For example, if we were unable to send you an alternative size (due to an item being out of stock) we would have emailed you; our email may have been swept up by your spam/junk mail filter. Please send us an email with your invoice or order number, name, address and a contact telephone number to firstname.lastname@example.org
Q – I want to return an item for exchange/refund but I can’t send it back within the 28-day returns period.
A – If you are unable to return an item within the 28-day returns period please email email@example.com
Include your Invoice Number or Order Number, name, email and contact telephone number and a brief note explaining your circumstances and when you will be able to return the goods to us.
NB: REFUNDS CAN ONLY BE MADE WITHIN A MAXIMUM OF 30 DAYS OF YOUR CARD BEING DEBITED.