If you’ve been sent a t-shirt that’s a wrong order or faulty don’t panic! Get in touch with us at: email@example.com. We’ll replace the t-shirt and we’ll cover the cost of returning it to us.
The correct T-shirt will be despatched to you within 5-10 working days of receipt by sundaysportshop.co.uk via 1st class Royal Mail.
LOST OR DELAYED GOODS
Q – Where’s my order – it hasn’t arrived yet?
A – Orders will be sent via Royal Mail and should arrive within 5-10 days. Some orders may require a signature and it is possible that a card may have been left. If you have not received your order or a card, please email firstname.lastname@example.org stating the billing contact (name and address), Cart ID or Transaction ID and date the order was placed. We aim to respond to your enquiry within 48 hours (Monday to Friday).
CANCELLING AN ORDER
You have the right to cancel an order within 7 working days of receipt of your goods. Unless faulty or incorrect products were delivered, you are responsible for the postage costs of returning the unused items to us for an order refund. Send your returns to: Sunday Sport Shop, 3rd Floor, McLaren House, Lancastrian Office Centre, Talbot Road, Manchester M32 0FP. Don’t forget to enclose a copy of your invoice!
Q – How do I cancel the order I have just made?
A – Send us an email to email@example.com stating your name and the time you ordered, plus any order details you may have been emailed. Please state why you would like to cancel the order. You will be sent an ‘Acknowledgement’ email within 24 hours (Monday to Friday excluding bank holidays) confirming that your order will be cancelled. Your card will be refunded for the full order amount. Please allow up to 10 days for the refund to appear on your credit card or bank statement as the length of time refunds take varies depending on the card issuer.
Q – I experienced problems when I ordered and I don’t know if my order went through.
A – Send us an email to firstname.lastname@example.org stating your name and the time you ordered, plus any order details you may have been emailed. We will reply to your email within 48 hours (Monday – Friday).
CAN’T FIND AN ANSWER TO A QUESTION?
Email us at email@example.com and we’ll do our very best to help you!